To provide the best customer satisfaction, Kabab Erbil Iraqi Restaurant provides the following solutions. If you have any questions regarding this Return & Refund Policy, please call our restaurant.
Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.
If you receive food that is different from your receipt, we sincerely apologise. Please call us as soon as you notice that there was an error in your order; you may come to pick up the correct food item. For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new item's price. For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error; in the same way, you will receive the difference of the balance back as credit for the new item if it is of lesser value than the food received in error. In some cases, we may offer you a store credit. Your order will be given priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, as a cash refund, or as a store credit.
We cook our food fresh to order with only the finest and freshest ingredients, and we take great care and pride in all the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so that we may investigate and deal with the issue, and we will prepare a new food order for you. If you do not wish to receive a new dish, we may refund the amount to a credit card, as a cash refund, or as a store credit — only after we receive the food in the original container(s) and have confirmed the error, at the discretion of the manager on duty.
Refunds will be done only through the original mode of payment.
Email: info@kababerbil.ae
Deira (Al Muraqqabat): 10 Al Muraqqabat Street, Deira, Dubai — Tel: +971 4 272 0843
Sharjah: Al Taawun Street, Al Khalidiya, Sharjah — Tel: +971 6 565 8255
